RETURNS POLICY AND PROCEDURE
We hope that you are happy with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for either an exchange or full refund within 7 working days from delivery.
Please contact us
before sending the product/s back to us, so that you may be provided with a returns number.
Please return using a trackable service or, at least obtain a Proof of Postage when you return the goods to us. You should retain your receipt/Proof of Postage in order to provide proof to us that you have returned the goods, in case we do not receive the returned parcel. We cannot take responsibility for returned goods lost in transit.
Unfortunately we cannot offer pre-paid postage or refund postage unless the product is faulty, damaged in transit, or was sent in error.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge if made) within 28 days of receiving your returned goods.
Refund will only be made provided that you have returned the goods to us in their original condition within 7 working days of delivery. Refunds will only be made against the original method of payment used.